How To Set A Custom Ring Time For Direct Dials - Softphone

Last updated: February 4, 2026

The below guide shows individual users how to set the time an incoming call will ring for before redirecting to a call forward or going to voicemail based on the individuals settings.

Step One:

Head to the Softphone>Setting>Calling.

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Step Two:

Select 'Custom' and adjust the scale to the preferred ring time.

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The custom ring time is now set