How to resync a CRM record for MS Teams Calls

You can now re-sync a MSTeam call by searching for the relevant contact number, name, CRM ID or URL from the CRM page.

• Click on the call you would like to sync and then the relevant participant.

• Search for the contact to sync by name, CRM ID or URL or contact number.

• Select the relevant contact and re-sync the call.

Remember: Take note of the contact you selected for this sync, and use the same contact for any future calls to ensure data correlates under the same contact.

This also allows you to sync older calls that previously failed to sync.