Troubleshooting - Soft Phone

Microphone & Audio Troubleshooting - Softphone

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My UK Numbers are being marked as Spam

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My Number isn't showing on my Softphone

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I am unable to make or receive calls

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My organisations' Firewall is blocking calls

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Missing calls in the Softphone, even when you're online

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Unable to Receive Calls - Checking your call forwarding

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My Global numbers are being marked as SPAM

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Call Quality Issues

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Ensuring Notifications are turned on for your Laptop

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How to prevent your laptop from turning of/going to sleep whilst using Devyce

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How to ensure your notifications are setup on your Google Chrome correctly

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How to check what Devyce Version you are using, for you Softphone

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How to ensure you are on the latest version of Google Chrome

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Flag a Call Issue/Report a Technical Issue within the Softphone

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How to improve your Call Quality

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How to enable your settings for Devyce within Microsoft Edge

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