Getting Setup On Mercury

To integrate with Devyce, please send an email to your Mercury Customer Success Manager and copy in api@wearemercury.com

You can use the following wording in your email to them, to avoid confusion:

"I would like Devyce Ltd to have third-party access to my Mercury Tenant. Please complete the necessary configuration and provide me with my tenantId credentials which Devyce Ltd can use to make API calls."

Once you have received the tenantid from Mercury, you can navigate to the integrations page within your Devyce portal and locate Mercury Integration:

Within the configuration drop down, you can copy and past the tenantid into the apikey field and press the connect button.

The status should show as 'syncing' and then 'connected' once all the contacts have finished syncing - please be patient when doing this, as it can sometimes take some time.

Once synced you will be able to:

• Click to dial from Mercury

• View all your Mercury Contacts within your Mobile App and Softphone

• View all Call and SMS communication history within Mercury

• View all AI call summaries within Mercury

If you experience issues with this please let us know at support@devyce.com