What is 10DLC

10DLC stands for 10-digit long code. It is a standard 10-digit phone number that businesses use to send text messages (SMS) to customers in the US and Canada.

Unlike in the UK or Europe, US phone networks are particular about the source of any given SMS and how it is sent.

10DLC is required to:

• Help carriers reduce spam and fraudulent SMS messages.

• Ensure valid SMS messages are delivered reliably.

• Shows that the business sending the SMS is legitimate and authorised to send messages in the US.

Why does this registration need to be completed?

This is to ensure compliance with US regulators; all businesses that send SMS messages to US numbers must register their 10DLC numbers.

A 10DLC is a process that registers your brand alongside the numbers. We need to submit various documents to the US network regulators. This process allows businesses to send text messages (SMS/MMS) to customers/clients.

How do you register with 10DLC, and is there a registration fee?

Devyce submits the 10DLC registration form on your behalf. The associated charges for each number registered will be added to your monthly invoice.

What you need to do:

To avoid rejections, please use the templates below to ensure your privacy policy / call-to-action opt-in messages are compliant.

1. Add a consent tick box on your contact form

Before submission, users must explicitly opt in with wording similar to:

The telephone number field must be optional (not mandatory)

“By submitting this form, you agree to opt into [Company Name] communications.

Messages will be sent to arrange meetings/interviews and will not be used for advertising jobs.

Reply HELP for help and STOP to cancel.

Message frequency varies.

Message and data rates may apply.

No mobile opt-in data will be shared with third parties.”

2. Update your Privacy Policy

Please include the following statements:

We will not share SMS opt-in data with third parties for purposes unrelated to delivering the messaging service.

We may share personal data (including SMS opt-in or consent status) with service providers involved in delivering messaging services, such as platform providers, mobile network operators, and vendors.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Once these details have been added to your website, you will need to contact our support team at support@devyce.com and request a 10DLC Registration Form.

You will then need to complete and fill out that Registration Form as directed and return it to our support team.